The Springdale Police Department strives to instill professionalism in our officers.  The conduct of our officers is a reflection on the police department.  We welcome any input from our citizens concerning our officers. 

The Professional Standards Division investigates allegations of officer misconduct that requires more than a supervisory level counseling.  These investigations are assigned by the Chief of Police. 

Background investigations on prospective employees are also prepared by the Professional Standards unit as well as other administrative investigations as assigned by the Chief of Police.

The information below outlines the procedures for submitting your concerns.  For procedures in Spanish click here.

Commendation Procedure

To commend or compliment the performance of a Springdale Police Department employee, notify a Police Department Supervisor by coming in person to the Springdale Police Department anytime or by calling the  Police Department's non emergency number at (479) 751-4542, or by mailing comments to:

When a commendation is received by the supervisor it is forwarded through the chain of command, to the Chief of Police.

Letters of commendation from citizens are posted for all department employees to view.

Complaint Procedure

It is the policy of the Springdale Police Department to investigate all allegations and complaints of misconduct against any member of the department. Proper adherence to the provisions of this policy will clear the innocent and facilitate prompt and equitable corrective disciplinary action.

To make a complaint against a Springdale Police Department employee, notification should be made to a department supervisor by coming in person to the Police Department, by writing, or by telephone.

Complaints may be anonymous. Any complaint received by a member of the Police Department is directed to supervisory personnel immediately.

Complaints received concerning employees will be assigned to the employee's supervisor or Division Commander in the following instances: complaints of harassment, complaints of demeanor, violations of lesser rules and regulations, except those involving criminal activity.

An Internal Affairs Investigator will be responsible for investigation of the following: complaints involving criminal activity, complaints involving command personnel, complaints of sexual harassment, instances involving the discharge of firearms and excessive use of force complaints.

If the allegations of misconduct is extremely serious in nature, the Chief, or designate will be notified without delay. Examples of extremely serious allegations include: complaints involving criminal activity, complaints against command personnel, or complaints of excessive use of force.

Notifications will be made to the reporting party informing them of the results of the departmental investigation. If the complaint did not give an address or phone number, notification can not be made. In internal investigations involving a great amount of time, a status letter may be sent explaining the status of the investigation.